Terms and Conditions

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Foden Consulting Terms and Conditions


b) These conditions shall apply to and be incorporated into every agreement between the ISP and any person, firm or ISP (‘the customer’) under which the ISP supplies goods or services at the request of the customer.
c) These conditions shall take precedence over any conditions of the customer and shall not be varied without the written consent of a Director of the ISP.
d) References to ‘goods’ includes the supply of any services to be supplied by the ISP to the customer.
e) ‘Agreement’ means the agreement between the ISP and the customer for the sale of goods and/or the supply of services.
f) Nothing in these conditions will affect any of the customers’ statutory rights as a consumer under the ‘Sale of Goods Act 1979’ ( as amended at any time) or any other applicable legislation and to the extent that the customer enters into the agreement as a consumer it will be a consumer contract under these conditions.

1.5 .UK Domain Domain Renewals & Expiry

All domains are renewed on an annual basis, I will send out invoices 60 days prior to your domain name expiring. I will send the invoice to the email address on the account, and it is the registrant’s responsibility to make sure their contact details are up to date. If you do not wish to renew a domain please make sure you contact us a minimum of 35 days before your domain expires by emailing info@foden.co.uk . Unless requests to the contrary are received, all domains are renewed automatically approximately 30 days before the domain name expires.
If you request that you no longer wish to have your domain name renewed by us, it will be left to expire and all services I provide regarding that domain name will be suspended. Your domain name will then go into a 30 day protected period, after 30 days your domain will be suspended by Nominet and it will go into a 60 day grace period. If you change your mind and still wanted to retain your domain name, you still can and at the original renewal price. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar by Nominet. Foden Consulting will not guarantee the renewal of a domain name after this happens.
If domains are auto renewed or manually renewed, can you make sure your renewal email contains a statement saying: Registration and Renewal of a domain name are subject to the applicable terms and conditions click here.

Transfers out example: If you no longer wish to carry on with your contract with Foden Consulting, please email us no less than 30 days before your services are due to be renewed. will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.


a) Any delivery dates quoted whether verbally or otherwise are estimates only and in regard to any such date time shall not be of the essence.
b) Delivery of the goods to the customer’s address or any other place stipulated by him shall constitute delivery and the risk therein shall pass upon such delivery to the customer.
c) The ISP shall be entitled to make partial deliveries by instalments and these conditions shall apply to each partial delivery.
d) The ISP shall not be held responsible for delays caused by data carriers or telephone companies providing local loops, nor for delays caused by the customer or the management of the customer’s premises, nor for other factors outside of the ISP’s control. Order processing will commence and delivery time will be reckoned from the date of receipt of initial payment from the customer.

3. FRUSTATION etc (Force Majeure)

The ISP will not be deemed to be in breach of any of its obligations under the agreement or otherwise be liable to the customer due to any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the ISP’s control (including without limitation breakdown of plant machinery, strike or industrial dispute, shortage of materials or failure of or delay in receiving supplies, act of war (whether declared or not), Act of God, inclement weather, fire, or any law regulation of any government or any local or municipal authority, any failure or delay in providing any or defect in or fault relating to any telephone line or lease-line or other work supplied or to be supplied by any third party in connection with the agreement. If any such events continues for more than 28 days the ISP may terminate the agreement forthwith by written notice to the customer without prejudice to the accrued rights of either party.


a) Unless otherwise stated any prices quoted by the ISP or payable to the ISP under the agreement are:
i. Exclusive of value added tax and any other taxes
ii. Exclusive of carriage, packing and insurance
iii. Exclusive of any release certificates and the ISP shall charge extra in respect of the above items
iv. pounds sterling.

b) Prices are those prevailing at the time the order form was signed or as otherwise provided in the agreement.
c) Where agreed call offs are not adhered to by the Buyer, the ISP reserves the right to amend the price structure in accordance with the quantities delivered.


a) All payments will be made in advance of receiving services. If any services are to be paid for monthly, the customer must complete for the duration of the agreement a direct debit or standing order form or credit card authorisation in the ISP’s favour in respect of those payments.
b) The ISP may suspend the provision of any of the services without notice if any sum payable by the customer is relation to the agreement is not paid on the due date for payment except to the extent that in the case of a consumer contract that results from the customer lawfully offsetting against that sum an amount equal to any sum owed by the ISP to the customer for any breach of the agreement or the customer persists in using the service other than in accordance with the agreement after notice from that ISP requiring him to comply with acceptable use policies (which are available on the Internet) or the customer fails to perform any of its obligations under the agreement. This will not relieve the customer of the obligation to pay the agreed amount for the entire period of service or any other obligation to the ISP.
c) Where payment of any sum payable under the agreement which is not paid by the customer by the due date the customer shall pay interest on any unpaid amounts calculated at 3% above Barclays Bank plc’s base rate for the time being in force and on a daily basis.
d) No cash or other discount is allowed unless agreed in writing.
e) If the ISP is able to deliver some of the items/service subject of the agreement but unable to deliver all the items/service due to causes beyond its control (including but not limited to the examples referred to in condition 3 hereof ) the customer shall pay for such items/services as delivered.


The customer agrees to send to the ISP a written order in confirmation of any telephoned orders duly marked with any confirmation reference given by the ISP otherwise the ISP cannot accept liability for any duplication of delivery that may occur.


a) Immediately upon delivery to the customer of any goods agreed to be sold by the ISP to the customer, the customer shall become the bailee thereof and the legal title thereto shall be retained by the ISP as bailor. Notwithstanding the delivery and the passing of risk, the legal beneficial ownership of the goods will remain with the ISP until the ISP has received payment in full of:

i. all sums payable to the ISP in relation to the agreement, and
ii. all other sums payable by the customer to the ISP, when the sums referred to in (i.) are paid, in respect of the supply of any other goods or service.

b) Notwithstanding the terms of (a.) above the customer shall be entitled before discharging its obligation to the ISP to resell the goods or any of them. Upon such re-sale and without derogating from the ISP’s other remedies (including its right to trace) the customer shall hold the proceeds of sale upon trust in a separate account first for the ISP for an amount equivalent to all sums owed by the customer to the ISP in relation to the agreement (and all other monies payable by the customer to the ISP, when those sums are paid, for the supply of any other goods or services). The customer will pay that amount forthwith to the ISP and will hold any balance in trust for the customer.

c) Title of goods supplied under a rental arrangement remains with the ISP. The customer must make adequate insurance arrangements to cover such goods for loss or damage howsoever caused. Such goods must be surrendered to the ISP immediately upon termination of contract.


All drawings, descriptive weights, dimensions and the descriptions and illustrations contained in the sales literature and price lists are approximate only and do not form part of this Agreement.
In addition, drawings or other technical documents issued either before or after the conclusion of the agreement for the use or information of the customer and such other information of the customer and as
may be supplied to the customer, including specifications shall not be copied, reproduced or communicated to any third party without the ISP’s prior written consent.


a) The ISP will not be responsible for damage to any of the goods or loss of the goods or part thereof in transit unless the customer gives written notice of a claim to the ISP and to the carrier.
i. in the case of damage within 3 days after having received the goods and
ii. in the case of loss or shortage within 3 days of the date of delivery of the goods under the relevant consignment.

b) The customer will be asked to sign a copy of the ISP’s carriers delivery manifest as acknowledgement of receipt of goods. The customer should inspect the goods carefully, as an unqualified signature shall be deemed to signify the customer’s acceptance that the goods are in good condition.


a) If within 12 calendar months of there being delivered any defect in the goods is discovered which is directly due to faulty materials or workmanship, or if a valid claim is made by the customer under Condition 9 (a) (i) hereof, the ISP will at its option remedy the defect or damage by replacement or repair or give credit to the customer.
b) The guarantee will be subject to the following conditions:
i. it will not apply to any defect or damage resulting from any alteration or modification to the goods without the ISP’s prior written consent, incorrect storage, normal wear and tear, overloading, misuse, abnormal conditions of use, incorrect installation by anyone other than the ISP, maintenance or repair not carried out by the ISP, use which is not in accordance with the ISP’s or the manufacturer’s instructions, any act or omission of the customer or any third party or any fault in any other goods or equipment.
ii. the customer must complete and return the ISP’s Returns Authorisation form in relation to any such defect or damage. If it appears to the ISP from the information in the completed form that such defect or damage is covered by the guarantee, a Returns Authorisation number (RMA Number) will be issued confirming that the goods concerned may be returned subject to verification by the ISP, after inspection of the goods. RMA numbers are valid for 28 days from the date of issue, and if the goods are not returned during that period, a new RMA number must be requested.
iii. allegedly defect or damaged goods must be returned to the ISP carriage paid at its address stated overleaf, with their original packing and, where applicable, all related manuals and accessories as well as a copy of the completed Returns Authorisation form and a valid RMA number, clearly marked on the outside of the packaging. If any are without a valid RMA number, delivery will be refused. Reasonable carriage costs of returning by road or rail defective goods covered by the warranty under a consumer contract will be reimbursed.
iv. if the customer makes any claim in relation to any goods failing outside the terms of the guarantee the ISP may charge the customer for inspection an No Fault Found charges in accordance with the charges set out on the ISP’s Returns Authorisation form which is available on request. The customer must collect any returned goods within 5 days of notification that they are not covered by the guarantee or on written instructions from the customer the ISP will dispose of the goods.
Failure to do so will result in the customer having to pay storage charges of £2.00 plus VAT per unit for each day or part of a day from the end of that period until collection.
v. the guarantee will apply to goods replaced or repaired under the guarantee for the balance of the original guarantee period
vi. unless the ISP otherwise decides, credit will only be given if the customer notifies the ISP of the alleged defect or damage within 3 days of the customer’s receipt of the goods.


a) Except where provided otherwise in these conditions, the ISP shall be under no liability of whatsoever kind however caused, whether or not due to negligence or willful default of the ISP or its servants or agents arising out of or in connection with the goods or service. All conditions, warranties or other terms, whether express or implied, statutory or otherwise, except with regard to the ISP’s title to the goods are hereby expressly excluded providing that nothing in this paragraph shall exclude or restrict any liability of
the ISP for death or personal injury resulting from the negligence of the ISP or its servants or agents, and this sub paragraph (a) will not apply to a consumer contract.
b) In any event, the ISP liability shall be limited to direct loss and shall not include indirect or consequential loss.
c) The ISP shall not be liable for the loss or damage to software programmes during the repair or upgrade of any goods, whether or not the same are under warranty.
d) Given the nature of the Internet, it is impossible to guarantee the bandwidth available between the ISP’s customer and another site elsewhere on the Internet. This depends upon the bandwidth at the other site and the bandwidth available on the various circuits over which traffic between the customer and other site passes.
e) It is impossible to guarantee connectivity to any particular part of the global Internet at any time, but the ISP will endeavour to increase internal connectivity and continuously improve network resilience and connectivity.
f) The ISP is not responsible for the security of customers equipment connected to the Internet, nor for any direct or indirect damage caused by or through connections to the Internet.
g) The ISP’s services may not be used for criminal or other illegal purposes, nor for any purpose, which violates established practice or protocol on the Internet, nor for the purposes, which make unacceptable use of the network resources. All of the following are considered unacceptable: the transmission of computer viruses or pornography, forgery of addresses or other fields in IP packets: unauthorised access to the network management equipment of the ISP’s or other Internet providers: unauthorised transmission of copyrighted material; mail bombing; mass mailing of
unsolicited advertising material; the transmission of video or live audio; and the use of IP multicast (unless authorized by the ISP)
h) If the ISP supplies the customer with a router or other customer premises equipment (CPE) service begins when the ISP can communicate with CPE over the private circuit provided. If the ISP is not supplying the CPE, service begins either when the customer’s CPE can communicate with equipment over the private circuit provided or when the ISP’s engineers have communicated from the customer’s premises over the private circuit using standard test equipment whichever comes earlier.
i) The customer shall be responsible for insuring any of its equipment stored at the ISP’s premises and any customer premises equipment (CPE) against any and all risks (including but not limited to fire, theft and flood) and for obtaining such other insurance cover as the customer in its sole discretion may consider appropriate.


The customer shall not return any goods (except in accordance with Condition 10) or cancel any orders without the ISP’s previous written consent. Such consent will not be given where goods have been specifically purchased by the ISP to meet the customer’s requirements. If the ISP in its discretion gives consent, it reserves the right to make a cancellation charge of 25% (or such higher percentage as may be notified to the customer before or when such consent is given by the ISP) of the contract price of the goods plus VAT.


a) The customer acknowledges that rights in respect of trade marks, trade names, copyrights, patents and other intellectual property rights connected with the goods do not pass to the customer.
b) The customer agrees to indemnify the ISP against all liabilities, costs and expenses which the ISP may incur as a result of work done in accordance with the customer’s specifications which involve infringement of any patent or other proprietary right.


The ISP reserves the right to sub-contract any part of any work or supply of any goods or services. The customer cannot sub let space without prior written consent.


The ISP shall not be responsible for adapting or modifying any goods/services to conform to statutory requirements not current at the time when the agreement is entered into.


The headings of these conditions are for convenience only and shall have no effect on the interpretation thereof.


a) The ISP shall be entitled by notice in writing to terminate the agreement without prejudice to any claim or right the ISP may otherwise make or exercise where
i. the customer is in breach of any term, condition or provision of the agreement or required by law.
ii. the customer shall go into liquidation (except for the purpose of reconstruction) or if any petition or resolution to wind up the customer shall be presented or if a receiver is appointed of the customer’s undertake property of assets or if a distress shall be levied upon any of the customer’s property, or if the customer shall commit any act of bankruptcy.

The customer subscribes to the ISP’s service upon signing the ISP’s order form, or where such form is not signed from the date that the customer places a telephone order or other order for service.
These Terms and Conditions are a part of the contract between the customer and the ISP. The agreement will continue for a minimum period of one year from the commencement of service and will automatically continue for successive one year periods unless or until the ISP or the customer (unless he is a Dial In Account / ADSL) gives not less than three month’s written notice of termination to the other expiring at the end of the first year or any subsequent year or (if the customer is a Dial In Account / ADSL) he or the ISP gives not less than one month’s written notice to the other, expiring on or at any time after the end of the first year.


The agreement shall be governed by and construed in accordance with English law and the Courts of England shall have jurisdiction to hear all disputes arising in connection with the agreement.


a) This agreement cannot be assigned in whole or in part by the customer to a third party but the ISP may assign all or any of its rights or obligations in relation to this agreement. None of these conditions can be varied without the ISP’s written consent. The ISP order form signed by the customer and these terms and conditions form the entire agreement between the ISP and the customer.
b) The provisions of the agreement are severable, and if any provision or part of it is held to be invalid or unenforceable by any court or other body of competent jurisdiction that will not affect the other provisions or the remainder of the relevant provision.


The customer will:

a) provide and maintain the local loop between the customer premises and the ISP if this is not in the services subscribed to:
b) notify the ISP promptly of any failures in the local loop or with the ISP equipment installed at the customer premises.
c) provide and maintain any computer hardware and software required to use the ISP’s services.
d) keep the ISP’s customer’s premises equipment which is loaned to the customer safe from harm, make no attempt to modify or alter in any way, and allow the ISP’s staff to remove that equipment at the termination of service and indemnify the ISP in respect of any loss or destruction of that equipment until it is redeemed to the ISP.
e) comply with acceptable use policies on any academic or research networks access via the ISP.


The ISP shall be entitled but not obliged at any time to set off any sum payable by or any liability of the customer to the ISP against any sum payable by or liability of the ISP to the customer (in either case whether arising under the contract for the supply of the goods or otherwise howsoever and whether any such liability is present or future, liquidated or unliquidated and irrespective of the currency or its denomination) and may for such purpose convert or exchange any currency. Any exercise by the ISP of this right will be without prejudice to its other rights under the contract relating to the supply of the goods.